The Assessment Process

A free, no-obligation assessment — before anything is booked.

Every care plan starts with a conversation and an assessment, so what we propose is built around your relative specifically, not a standard package.

A carer discussing a care plan with a client and family member over coffee
Step by step

What happens, from first call to first visit

1

Get in touch

Call or WhatsApp us directly — no forms to fill in, no waiting for a callback.

2

Choose home or video

We carry out the assessment at a time and in a format that suits you — in person at home, or over video call.

3

We get to know your relative

We take the time to understand routine, personality, and specific needs — not just a checklist of tasks.

4

Plan & price, within 24–48 hours

A personalised care plan and a clear, explained price — with care typically able to begin within a further 24–48 hours.

What to expect

No pressure, no commitment

The assessment is free and carries no obligation. It's simply a chance for us to understand your situation properly, and for you to ask us anything — about vetting, pricing, or how a specific type of care works — before deciding on anything.

Your care plan isn't fixed once it starts. It can be adjusted at any time as your relative's needs change — a conversation with our team is all it takes.

  • No obligation and no pressure to commit
  • Available as a home visit or a video call
  • Plan and price explained clearly, not just stated
  • Care can typically begin within 24–48 hours
  • Your plan can be adjusted any time as needs change

Talk to us — no obligation, no pressure

We're available 24/7. The first conversation costs nothing and commits you to nothing — it's simply a chance to ask the questions on your mind.