Care at Home

Home care built around your relative — never a template.

Eight ways we support families across London & Essex, from a few hours a week to round-the-clock live-in care. Every service starts with the same Enhanced DBS-checked vetting and transparent pricing.

A Phoenix Care 4 U carer discussing a care plan with a client and family member
Your care journey

How it works, from first call to first visit

Every family's situation is different, but the path to getting started is always the same four steps.

1

Get in touch

Call or WhatsApp us directly — no forms to fill in, no waiting for a callback.

2

Free, no-obligation assessment

A home or video assessment to understand your relative's needs, routine, and personality.

3

Your personalised plan & price

Within 24–48 hours, a care plan and a clear price — explained, not just stated.

4

Care begins

Care can typically begin within 24–48 hours of assessment. Your plan can flex as needs change.

See how the assessment works